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UVeye HLE

Turning any phone into a reliable vehicle inspection.

UVeye's AI finds damage on vehicles, but its fixed scanners can't be at every branch. HLE brings the same inspection to a phone: an agent takes 20 guided photos, and the AI does the rest. I owned the design end to end, from the first tutorial screen to the finished inspection.

  • B2B
  • Vehicle inspection AI
  • Mobile app
The capture flow around a car: tutorial screens, the live camera with the outline, and the car being scanned

The problem

Fixed scanners can't be everywhere. The inspection had to fit in a phone.

UVeye's fixed scanning systems inspect vehicles where they're installed, but not every rental branch has one. A mobile app could bring the same AI inspection to any branch.

But on a phone, everything depends on the photos. In the earlier capture process their quality was inconsistent: blurry, dark, or taken from the wrong angle.

A car inside a UVeye fixed scanning arch, cameras on both sides

Research & insight

Agents didn't lack skill. They lacked clear, consistent guidance.

I watched agents photograph cars on site, talked with them about the process, and gathered insights from the product and field teams. The gap wasn't photography. At every shot, the agent was left to answer a question alone.

An agent photographing a car with a phone, in a rental branch lot
  1. 01Which part now?Twenty shots in a set order. Remembering it shouldn't be the agent's job.
  2. 02How should it look?Without an example, “front right” means something different to every person.
  3. 03Is this one good enough?Blur, glare and darkness are hard to judge on a small screen.
  4. 04What if it's wrong?A rejected photo with no reason is retaken the same way.

Collaboration

With Product, Algorithms and Engineering, the AI's limits became UX decisions.

  1. 01The AI checks every photoSo feedback arrives right after each shot, while the agent is still standing at the car and can fix it.
  2. 02The AI can't confirm every photoSo after three rejected tries, the agent can continue with the last photo. An inspection never gets stuck.

The journey

One path around the car, from the first tutorial to a finished inspection.

Each step answers a question before the agent has to ask it.

  1. OnboardingWhat does a good photo look like?
  2. PrepareIs the car ready to shoot?
  3. Capture20 guided photos, one at a time
  4. RecoverFix a rejected photo on the spot
  5. CompleteThe inspection is done

01 · Onboarding

Learning by seeing, not by reading

A short visual tutorial before the first shot, one rule per screen. It can be skipped, and once it's complete, it can be hidden. Two exits that look alike but mean very different things on a shared phone.

Use the outline for a perfect shot: align and keep the right distance
Avoid blurry images: a blurry photo next to a sharp one
Clear the view: a car hidden by a pole next to a clear one
Avoid dark images: a dark photo next to an evenly lit one
Avoid lens flare: a photo with sun flare next to a clean one
Wrong next to rightBlur, obstructions, darkness and lens flare: each rule puts a wrong photo next to a right one, so agents learn to see the difference themselves. The outline is introduced before the camera opens.

Skip for now

Let's capture your car: start tutorial, or skip for now
Skip: this time only“Skip for now” skips the current tutorial only.

Don't show tutorial again

You're all set: let's shoot, or don't show the tutorial again
Hide tutorial on this device? Hiding it affects all agents using this device
Hide: for everyone on this deviceOffered only once the tutorial is complete. Because the phone is shared, a confirmation explains that hiding it affects every agent using the device, and that Watch Tutorial opens it again at any time.

02 · Capture

Five layers of guidance on one camera screen

Twenty photos: 16 angles of the vehicle and 4 wheels. Every question an agent might have is answered on this screen, without covering the car.

Camera screen: the front right of a car inside a white outline, an example photo, the list of shots on the left and a photo counter12345
  1. 1What's next, in wordsOne short instruction names the exact shot: “Take photo of the Front Right”.
  2. 2An outline to matchA silhouette of the vehicle at this angle. Fit the car inside it, and the angle and distance are right.
  3. 3An example photoA small picture of the finished shot, for anyone who would rather compare than align.
  4. 4Progress around the carThe shots in order, with a check for done, a mark for a photo to retake, and a counter of photos taken out of 20. Any shot can be reopened and taken again.
  5. 5Show GuideA switch to turn the guidance on or off.

One pattern, twenty shots

Corners, panels and wheels all use the same screen. Vehicles are grouped into eight families, and the silhouettes and guidance adapt to each one. Learn the screen once, and the twentieth photo is as easy as the first.

Camera screen for the right quarter panel
Camera screen for the rear left
Camera screen for a wheel, with a round outline

Help at the right moment

Short tips open only at the moments that need them: before the first photo, and on shots with their own instructions.

How to take the perfect photo of a tire: an illustration of crouching to shoot the wheel straight on
On a wheel: an illustration shows how to crouch and shoot it straight on, not from above.
Prepare the vehicle: close all doors and turn off headlights
Before the first shot: doors closed, headlights off, with a “Don't show this reminder again” option.
How to take the perfect photo: match the angle and distance
On specific angles: match the angle and distance of the example.

03 · Recover

A rejected photo always comes with a way forward

When the AI rejects a photo, the app says why and shows how to fix it. After three rejected tries, the agent can continue with the last photo, even if the AI didn't confirm it.

The image is too blurry: a blurry and a sharp example, retake photo
1First rejectionThe reason, with a wrong and a right example. One action: Retake Photo.
Still a bit blurry, one more try: hold steady and tap the screen to focus
2Second rejectionStill blurry: how to fix it, and Retake Photo again.
We couldn't confirm this photo: use anyway or retake
3Third rejection: Use AnywayUse Anyway appears next to Retake Photo. The agent can continue with the last photo, even though the AI didn't confirm it, so an inspection never gets stuck.

What I did

The result

Launched in rental branches.

HLE launched in several rental branches. Internal systems showed a rising trend in adoption and use, and feedback from the field was positive.

Agents didn't need more instructions.
They needed the right one, at the right moment.